Ozow Deposit Not Reflecting
Sometimes Ozow debits your bank account but the deposit does not show on your CasinOnline balance. Because Ozow holds no funds and only triggers the transfer, a dropped connection after your bank debits means the casino never gets the confirmation. The money is not lost. Here is how to sort it out — and why you should not re-deposit straight away.
Fix it in order
- Refresh the cashier. The deposit often lands a moment later once the confirmation catches up.
- Check your bank statement. Many South African banks auto-reverse a broken transaction, so the debit may already be on its way back.
- If it is still missing, download your proof of payment and send it to support so they can allocate the deposit.
Who to contact, and what not to do
Contact the betting site's support, not Ozow. Ozow only triggers the bank-to-bank transfer; CasinOnline is the one that allocates the deposit to your balance, so your proof of payment needs to reach CasinOnline support. Most importantly, do not re-deposit straight away — if the first transfer did go through, a second one means you pay twice. Give the first one time to reflect or reverse first. For refund timing once a reversal is in motion, see Ozow refunds and reversals.
Frequently asked questions
I was debited but nothing reflected. Is my money gone?
No. Because Ozow holds no money, a broken connection just means the confirmation did not reach the site. Refresh the cashier, check your statement for an auto-reversal, and if it is still missing send your proof of payment to support.
Should I just deposit again?
No. Do not re-deposit straight away. If the first transfer actually went through, a second deposit means you pay twice. Let the first one reflect or reverse, then contact support if needed.