Instant EFT Not Reflecting
This is the single most common Instant EFT complaint: your bank shows the money gone, but your balance has not moved. In almost every case it is a dropped confirmation, not a lost payment. The gateway holds no funds — if the connection drops after your bank debits you, the casino never gets the message that the payment went through. Here is how to sort it out, in order.
The fix order
Work through these in sequence:
- Refresh the cashier, or log out and back in. The money often lands a moment later once the confirmation catches up.
- Check your bank statement for an automatic reversal. When confirmation never arrives, many banks reverse the debit on their own, often within a day or two.
- Download your proof of payment and send it to support so they can allocate the deposit manually.
Do not re-deposit straight away
Resist the urge to pay again immediately. A late confirmation can still come through, and if you have already re-deposited, both can land and you will be charged twice. Give step one a moment, then check for a reversal before trying anything else. If the deposit was actually refused rather than just delayed, that is a different problem — see why an Instant EFT deposit is declined. For the normal flow, see how to deposit with Instant EFT.
Frequently asked questions
My bank debited me but the balance shows nothing. Did I lose the money?
Almost certainly not. The gateway holds no funds, so a debit with no credit usually means the confirmation dropped. Refresh the cashier first, then check your statement for an automatic reversal, which many banks process within a day or two.
Should I just deposit again?
No. A late confirmation can still arrive, and a second deposit on top of it means both land and you pay twice. Work through the fix order — refresh, check for a reversal, then send proof of payment to support.