Blu Voucher PIN Not Working or Not Reflecting
If a Blu Voucher PIN will not redeem, or it has redeemed but the balance has not moved, the cause is usually simple and fixable. This guide covers the checks to run first and when to bring in support. Keep your till slip throughout, as it is your proof of purchase.
PIN will not redeem
Re-enter the PIN carefully, character by character, as a single wrong digit will block the deposit. Check you are entering it in the Blu Voucher field rather than another voucher option. Confirm the voucher has not already been used, which is a risk with any PIN bought privately. If the PIN is correct and still rejected, do not keep retrying repeatedly; contact support with your slip to hand. For the standard flow, see how to deposit with a Blu Voucher.
Redeemed but not showing in your balance
If the voucher redeemed but the funds are not reflecting, contact the betting site's support first, as they allocate the deposit to your account. Have your till slip ready as proof, and note the PIN and the time you redeemed. Keep the slip until the matter is resolved. A used PIN cannot be replaced, so support resolving the allocation is the right route rather than buying another voucher.
Frequently asked questions
My Blu Voucher redeemed but the money is not showing. What now?
Contact support first, as they allocate the deposit to your account. Keep your till slip as proof and note the PIN and the time you redeemed.
Can a used Blu Voucher PIN be replaced?
No. A redeemed or used PIN cannot be replaced. Keep your slip as proof and contact support so they can trace and allocate the deposit.