Deposit Bonus Problems & Fixes
Most deposit bonus complaints trace back to a handful of rules. Knowing which one bit you is usually enough to fix it, or to avoid it next time.
Common problems
The biggest one is sticky versus non-sticky confusion: assuming you can withdraw your deposit when a sticky bonus has it locked. Others include the bonus not crediting because of a deposit below the minimum, an excluded payment method or a missed code; breaking the max-bet-while-wagering rule, which can void winnings; and game weighting making wagering crawl because you played low-weighted games. A bonus can also be voided outright for breaking a rule in its terms.
How to fix or avoid them
Before depositing, read whether the bonus is sticky and what the minimum, max bet and weighting are. If a bonus does not credit, check those conditions and contact support before playing. To keep winnings, stay under the max bet for the whole wagering period and stick to high-weighted games. Note that no withdrawal is allowed while an active bonus is in the bonus wallet, so a blocked withdrawal often just means wagering is not finished. If you are unclear on the turnover, see the wagering requirements, and confirm the live terms on the promotions page.
Frequently asked questions
Why is my withdrawal blocked when I have a bonus?
No withdrawal is allowed while an active bonus sits in the bonus wallet. Either finish the wagering or forfeit the bonus, if the terms allow it, before the withdrawal will go through. FICA must also be completed before a first withdrawal.
My winnings were voided. What happened?
The most common cause is breaching the max-bet rule while wagering a bonus, which can void the winnings. Other causes are breaking a specific term in the offer. Review the bonus terms and, if you disagree, raise it with support.