How to Claim a Welcome Bonus
Claiming a welcome bonus is straightforward once you know the four things that have to line up: a deposit that meets the minimum, opting in or entering a code if the offer asks for one, an eligible payment method, and the bonus crediting on top of your funds. Miss any one and the bonus may not appear. Always check the current terms on the promotions page before you deposit.
The steps to claim
Make a qualifying first deposit that meets the stated minimum. If the offer requires it, opt in or enter the promo code before or during the deposit, not after. Use an eligible payment method to fund the account. Once the deposit clears, the bonus is credited on top — for example a 100% match adding R1,000 to a R1,000 deposit. You can fund your account from the deposits page.
Payment methods and eligibility
Not every funding method qualifies for a welcome offer. Some e-wallets, such as Skrill, are often excluded from welcome bonuses, so a deposit through them may credit your balance without triggering the bonus. Check which methods are eligible on the promotions page first. If you are unsure, use a method that is clearly listed as qualifying.
Frequently asked questions
Why was my welcome bonus not credited?
The usual causes are a deposit below the minimum, using an excluded payment method, or missing an opt-in or promo code. Check each before contacting support.
Can I claim the welcome bonus on a later deposit?
No. The welcome bonus applies to your first deposit only. Once you have made that deposit, the offer is no longer available, so claim it the first time you fund your account.