Free Spins Problems & Fixes
Most free spins headaches come down to a handful of causes — missing spins, a window that closed, or terms you did not clock. Here is what tends to go wrong and how to fix it.
Spins not showing or already gone
- Spins not showing: you may not be logged in, you have not opted in, or they are not credited yet. Log out and back in, confirm the opt-in, and open the named slot.
- Expired before use: windows are short, often 24-72 hours. Once they lapse they are gone, so use them as soon as they land.
- Restricted to one slot: the spins only work on the title in the terms — another game will not trigger them and may void the offer.
Surprises with the winnings
- Wagering on winnings: wins land as bonus funds you must wager through — often 20x-60x across the market, with CasinOnline's standard turnover at 30x. See wagering requirements.
- Capped by max-cashout: CasinOnline's standard terms cap a bonus withdrawal at 5x the bonus, up to R50,000, so a big win may not all be withdrawable.
- Can't withdraw yet: you cannot cash out while an active bonus sits in the bonus wallet, and FICA must be done before a first withdrawal.
Confirm current terms on the promotions page.
Frequently asked questions
My free spins aren't showing — what do I do?
Check you are logged in and have opted in, then open the slot named in the offer. Log out and back in to refresh. If they are still missing, they may not be credited yet or the offer may have ended.
Why can't I withdraw my free spins winnings?
Winnings arrive as bonus funds under a wagering requirement, and you cannot withdraw while an active bonus sits in the bonus wallet. A max-cashout cap and FICA verification also apply before a first withdrawal.