Where to Get Help in South Africa
If gambling has stopped being fun, reaching out is the most important step, and it is always okay to do so. South Africa has free, confidential support designed exactly for this. This guide explains where to turn, how counselling and treatment work, how to support someone you care about, and why recovery is genuinely possible. The starting point for most people is the NRGP helpline on 0800 006 008, free and open 24/7.
The NRGP helpline and what it offers
The National Responsible Gambling Programme (NRGP) runs a free, confidential 24/7 helpline on 0800 006 008. When you call, you can speak to a trained counsellor who will listen without judgement and, where helpful, refer you to professional counselling and treatment at no cost. You do not need to have hit a crisis point to call; the line is there for anyone with questions or concerns about their own gambling, or someone else's. Everything you share is treated in confidence.
Supporting a friend or family member, and recovery
If you are worried about someone close to you, you can call the NRGP too: support is available for families and friends, not only the person gambling. Approach the conversation gently and without blame, focus on how you feel rather than accusations, and point them toward practical tools such as self-exclusion and time-outs or the warning signs in our signs of problem gambling guide. Above all, hold on to this: recovery is possible, and many people rebuild their finances, relationships and wellbeing. Start with our responsible gambling guide or browse all guides.
Frequently asked questions
Is the NRGP helpline really free and confidential?
Yes. The NRGP helpline on 0800 006 008 is free to call, confidential, and available 24/7. You can speak to a professional counsellor and be referred to free counselling and treatment if you want it.
How can I help a friend or family member who gambles too much?
Talk to them gently and without blame, describe how their gambling affects you, and encourage practical steps like self-exclusion. You can also call the NRGP on 0800 006 008 yourself for guidance, as support is available for families and friends.
Is it really possible to recover from a gambling problem?
Yes. Recovery is possible, and many people regain control with the right support. Counselling and treatment work, and reaching out early makes it easier. The free, confidential NRGP helpline on 0800 006 008 is a good first step.